Responsible Gaming
Gaming Should Be Entertainment
At Xerofone, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it may be time to reassess your relationship with gaming.
Please gamble responsibly and within your means. Set limits on what you can afford to lose and stick to them.
Age Verification
You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to use our services. We take age verification seriously and reserve the right to request proof of age at any time.
If you are under the legal gambling age, we urge you not to access our platform. Gambling at a young age can lead to serious harm.
Warning Signs of Problem Gambling
Please be aware of these warning signs that may indicate a gambling problem:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money
- Hiding or lying about your gambling activities
- Gambling to escape problems, stress, or negative emotions
- Borrowing money or using credit to fund gambling
- Neglecting family, work, or other responsibilities due to gambling
- Feeling anxious or irritable when not gambling
- Failed attempts to reduce or control gambling
- Gambling with increasing amounts to achieve the same excitement
- Experiencing financial difficulties as a result of gambling
If you recognize any of these signs in your behaviour, please seek help immediately.
Self-Help Tools & Features
We provide the following tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a session or time period
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you feel your gambling is out of control
- Account Closure: Request permanent closure of your account
We strongly encourage you to use these tools proactively. You can manage these settings through your account dashboard at any time.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, please reach out to one of the following organizations:
United Kingdom
- GamCare – Free confidential support and counselling
www.gamcare.org.uk
Phone: 0808 8020 133 (Free, 24/7) - GamStop – National self-exclusion scheme for all UK-regulated gambling operators
www.gamstop.co.uk - Gamblers Anonymous – Support groups and peer-to-peer help
www.gamblersanonymous.org.uk
International Resources
- Australia – Gambling Help Online
www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (Free, Confidential, 24/7) - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
All of these organizations provide free, confidential support and are staffed by trained professionals who understand problem gambling.
If You Need Help, Please Reach Out
There is no shame in seeking help for a gambling problem. Thousands of people successfully overcome gambling addiction every year with proper support and treatment.
If you or someone you know is struggling with problem gambling, contact one of the support organizations listed above immediately.
Your wellbeing is important to us. We are committed to supporting responsible gaming and will work with you to ensure your gaming experience remains safe and enjoyable.
Our Commitment
Xerofone is committed to promoting responsible gaming practices. While we operate outside GamStop, we maintain high standards of player protection and actively encourage all users to gamble responsibly. We reserve the right to refuse service to anyone we believe may have a problem gambling issue and will cooperate with requests for self-exclusion.